At Tech Skill Seeker, we are committed to providing our customers with high-quality online courses that meet their needs and expectations. We offer a refund policy to ensure customer satisfaction as follows:
- Refund Requests
To request a refund, you must contact us within 2 hours of your purchase date. Refunds will not be issued for courses purchased more than 2 hours prior. You can request a refund by emailing us at [email protected] and providing your name, order number, and reason for the refund request.
- Eligibility
Refunds will only be issued for courses that meet the following criteria:
- The course was purchased within the past 2 hours.
- The course has not been completed, and no certificate of completion has been issued.
- The course has not been accessed or viewed by the customer.
- The course was not purchased using a discount code or promotional offer that explicitly states it is non-refundable.
- Refund Process
Once we receive your refund request, we will review it and notify you of our decision within 7 business days. If your refund request is approved, we will process the refund within 14 business days using the original payment method.
- Exceptions
We reserve the right to refuse a refund request if we believe that the request is fraudulent or if the customer has violated our terms and conditions. We also reserve the right to modify or discontinue our refund policy at any time without prior notice.
If you have any questions or concerns about our refund policy, please contact us at [email protected]. Thank you for choosing Tech Skill Seeker.